Question 1

Do you charge a diagnostic fee to come out?

Accepted Answer

No, we never charge diagnostic fees. We believe in transparency and providing upfront estimates without holding you hostage to a fee just for showing up.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, we carry full general liability insurance to protect your property. We are registered to operate in the state of Texas as a professional handyman service. Please note that for major electrical panel changes or main sewer line plumbing, a specialized master license is required by state law, which we will advise you on if needed.

Question 3

How do you price your jobs?

Accepted Answer

Most jobs are priced at a flat rate so you know exactly what it will cost before we start. For open-ended or complex troubleshooting tasks, we may offer an hourly rate. We will always communicate pricing clearly before any work begins.

Question 4

Do I need to buy the materials?

Accepted Answer

It depends on the project. For things like ceiling fans or faucets, customers usually purchase the fixture they prefer stylistically, and we provide the standard installation hardware. We can also pick up custom materials for you for an additional material sourcing fee.

Question 5

Do you offer any guarantees on your work?

Accepted Answer

Yes, we stand behind our craftsmanship. We offer a satisfaction guarantee—if something isn't right with our installation or repair, we will come back and make it right.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, Zelle, Venmo, check, and cash. Payment is due upon completion of the service.

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